Do you charge booking fees?

Yes, TicketsAway may charge a minimal service fee depending on the airline, travel class, and time of booking. This fee helps us provide 24/7 support and handle complex bookings with personalized assistance. Service fees are always disclosed before final payment.

Can I modify or cancel my booking?

Yes, modifications and cancellations are allowed, but they are subject to the airline's fare rules and policies. Most airlines charge change/cancellation fees depending on the class of ticket purchased. TicketsAway can assist with changes, but any applicable airline fee and our service fee will apply.

How do I request a refund?

Refunds depend on the ticket type and airline policy. Non-refundable tickets cannot be refunded, while refundable ones can be processed based on fare rules. Refund requests may take 7–21 business days after airline approval. Service fees are non-refundable.

Does TicketsAway offer airline credits or vouchers?

No, TicketsAway does not issue or manage any travel credits or vouchers. If your airline offers a credit for a canceled or changed flight, it will be managed directly by the airline and must be used under their terms and conditions. We will assist in processing it if available.

What class of service can I choose from?

• Economy Class – Most affordable option. Seats are basic, meals may be limited, and changes are usually restricted. Good for budget travel.
• Premium Economy – Extra legroom and upgraded meals. Slightly higher fare, but more comfort on long-haul flights.
• Business Class – Spacious seats, lounge access, priority boarding, gourmet meals, and flexible change/refund policies.
• First Class – Ultimate luxury with lie-flat seats, full service, and privacy. Ideal for premium travel but at a higher cost.

Will I earn airline miles on TicketsAway bookings?

In most cases, yes. You can enter your frequent flyer number during checkout. However, eligibility depends on the airline’s mileage program and the ticket type booked.

Are airline rules the same on TicketsAway?

Yes. We strictly follow the latest fare rules, baggage allowances, and terms set by individual airlines. Our platform only displays and sells inventory made available by the airline.

How can I contact customer support?

You can reach us 24/7 via email or our helpline. Visit our Contact Us page for assistance.