Vistara

Vistara

Vistara ( derived from the Sanskrit word “Vistaar” that means limitless expanse) Airline (registered as

TATA SIA Airlines Limited) was founded in the year 2013 and it is operated between TATA Sons who holds about 51 % stack in partnership and Singapore Airlines holds around 49% stack. Vistara Airline is based in

Gurgaon and its hub is located at Indira Gandhi International Airport. It had first operated on 9-Jan-2015

and fly from Delhi to Mumbai. On 6-August-2019, the airline has its first international flight to

Singapore by Boeing 737-800G aircraft that was used by Jet Airways in the past. Both the TATA Group and

Singapore Airlines tried to enter the aviation market in the year 1994 by establishing airline operations in

India as a joint venture which resulted in purchasing stakes in Air India in the year 2000. In October 2013,

they regained its approval for a tie-up after foreign investment restrictions were lifted in 2012 and thus,

on 5-November-2013, Vistara’s holding company, TATA SIA Airlines Limited was established.  

The joint venture has a 5-member board that consists of the chairman, Mr. Bhaskar Bhat, MD of Titan

Company Ltd., Mr. Swee Wah Mak, Executive VP (Commercial), Singapore Airlines, and independent

directors Mr. S. Padmanabhan, Executive Chairman- Tata Business Excellence Group and Group Chief

Ethics Officer, TATA Sons. The company’s leadership team comprises of:

1)Leslie Thng, Chief Executive Officer

2)Mr. Niyat Maru, Chief Financial Officer

3)Mr. Ravinder Pal Singh, Chief Information and Innovation Officer

4)Mr. Sanjeev Kapoor, Chief Commercial Officer

5)Mr. Nam Kung Sia, Senior Vice President – Ground Services and Projects

6)Ms. Deepa Chadha, Senior Vice President – Human Resources and Corporate Affairs

7)Mr. Basil Kwauk, Senior Vice President -Flight Operations

8)Mr. Sisira Kanta Dash, Senior Vice President – Engineering

Currently, Vistara gives service to 36 destinations and over 200 flights daily. It is operated by a fleet of 33

Airbus A320,1 Boeing 787-9  Dreamliner and 7 Boeing 737-800NG Aircraft. Vistara has served to more

than 20 million customers since they started flying.

Vistara’s goal is to provide fantastic flying experience to their customers with their remarkable service

and excellence. Vistara has continuously accomplished 90 percent on-time record which is considered

the highest among all other domestic carriers.  It has also received the International Air Transport

Association (IATA) which also includes more than 280 airlines around the world.

On 29-February-20, it became the first Indian airline to operate wide-body Boeing 787-9 and they are

still yet to receive five more such aircraft.

HUBS AND DESTINATIONS:   

Vistara has its hub at Indira Gandhi International Airport. It serves to around 37 destinations including 4

international destinations.  

The domestic destinations are Ahmedabad, Amritsar, Bagdogra, Bengaluru, Bhubaneswar, Chandigarh,

Chennai, Dehradun, Delhi, Guwahati, Dibrugarh, Goa, Hyderabad, Indore, Jammu, Jodhpur, Khajuraho,

Kochi, Kolkata, Leh, Lucknow, Mumbai, Patna, Port Blair, Pune, Raipur, Ranchi, Singapore, Srinagar,

Thiruvananthapuram, Udaipur, Varanasi.

The international destinations are Bangkok, Singapore, Colombo, Dubai, Kathmandu.

  

CODESHARE AGREEMENTS AND INTERLINE PARTNERS:

Vistara codeshares with the following airlines:

British Airways, Japan Airways, United Airlines, Lufthansa, Singapore Airlines, SilkAir.

The interline partners of Vistara are as follows:

Aeroflot, Air France, Air Mauritius, Alitalia, ANA, American Airlines, Arkia, Asiana Airlines, Delta,

Emirates, Ethiopian Airlines, Finnair, Fly Dubai, Garuda Indonesia, Gulf Air, Kenya Airways, KLM, Korean

Air, Kuwait Airways, Malaysia Airlines, Oman Air, Qatar Airways, Sri Lankan Airways, Swiss Air, Turkish

Airlines, Ukraine International Airlines, and Virgin Atlantic.

FLEET:

Apparently, per December 2019, Vistara fleet comprises of the following aircrafts and they are:

1)Boeing 737-800

2)Airbus A320neo

3)Airbus A320-200

4)Boeing 787-9

5)Airbus A321neo

Vistara established nine former Jet Airway Boeing 737-800NG to its fleet and have returned two

of these planes in January 2020. The remaining flights which are 7 in number will be returned

between 2022-2023 as they are on long-term lease.

SERVICES:   

Cargo services are accepted as per IATA rules and standards.

1)CHARTER SERVICES:   

Vistara provides with charter services which can be for any corporate groups, tour operators,

government bookings and many organizations with greater flexibility  and its dedicated

service.

2)CARGO:   

Vistara also deals with cargo operations across all its stations in various locations in India.

Customers if interested can book though their authorized GSA.

The various Cargo facilities that Vistara provides are as follows:

a)General Cargo Services: They provide airport-to-airport transport facilities for a wide

variety of product lines such as fabrics, spare parts, documents, etc.

b)Special Cargo Services: These services include the transportation of various perishable

products (shrimp seeds, fruits, vegetables, fruits, flowers, etc), newspapers, books, and

magazines, mobile, camera, laptops, household goods, medicines, etc.

c)Customized Air Logistics Products: Vistara also provides services such as online booking

and tracking shipments, customer care 24X7, special handling of products under “special

cargo” category.

Vistara restricts the following products such as explosives (fireworks, fuses,etc), gases (dry ice,

compressed gases, aerosol, gas cylinder, etc), flammable liquid (camphor oil, perfume, etc), flammable

solid, pyrophoric substances and substances that catch fire in contact with water (activated carbon,

rubber debris, magnesium powder, solid gum, etc), toxic and infectious items (pesticides and lithium

batteries), magnetic substances, items that are dangerous to public health (corpses and bones

incinerated, untanned hides, animal bones processed with chemicals),  oxidizers and radioactive

materials (lab chemicals), biochemical products, etc.

3)GROUP BOOKING:   

Vistara also provides group booking services for 10 or more passengers who are traveling for

any business conference, holiday, or any occasion with seamless experience and dedication

4)TRAVEL CERTIFICATE:   

Vistara provides you with travel certificate which is a proof of your travel experience at just

INR 300.

5)INFLIGHT ENTERTAINMENT:   

Vistara World provides wireless Wi-Fi inflight entertainment services through their personal

devices. It offers around 70 hours of Hollywood and Bollywood contents of different genres.

It also provides you with movies of various genres. It also provides you with a live moving

map display to track their air flight.

The inflight magazine is a all about lifestyle, travel, art, food, and many more that keeps you

engaged and entertained along with your travel experience.

6)GST PORTAL:   

You can register (https://www.airvistara.com/gst/register)  and download, email or modify

your Vistara GST invoices in 3 easy steps:

a)Providing your booking information

b)View/ update GST details

c)Get your GST invoice

Your GST invoices are usually emailed within 4 days to the GST email address.

CABIN:   

 

A)BUSINESS CLASS-

Vistara has 8 business class seats which are present as two rows in 2-2 configuration in

its 158-seater Airbus A320-200 fleet. They are 20.12 inches wide with 42 inches

seat-pitch.

 

B)PREMIUM ECONOMY-  

Premium economy was first introduced by Vistara in the domestic economy. Currently,  it

offers 24 premium economy seats which are present as four rows in 3-3 configuration,

out of 158 seats in the single aisle Airbus A320-200 aircraft in its fleet. They are 18

inches wide and having a pitch of 33-36 inches.

CATERING:   

The food services are catered by TajSATS Air Catering which is another joint venture between

TATA and a Singaporean Company, and its head Chef is Arun Batra who was formerly the

executive chef of the Taj Hotels group. Vistara provides you with four different meals which

includes breakfast, refreshment, lunch and dinner. The food menu is changed every 7th day

and different menus are provided for lunch and dinner.  

  

LOUNGE:

Vistara inaugurated premium lounge services on 29-March-2016 for its business-class

passengers and Club Vistara Platinum and Gold members at Terminal 3, Indira Gandhi

International Airport on departure at Delhi. It is spread across 250 square meters on the

air-side and have a capacity of 75 people at a time.

  

FREQUENT-FLYER PROGRAM:

Club Vistara is the membership program service by Vistara that helps its passengers who are

frequent fliers who are awarded points based on money spent on tickets. Vistara established

a partnership agreement with Singapore Airlines on 29-Jan-2015 which would allow Club

Vistara members to earn and redeem miles with KrisFlyer program on Singapore Airlines and

SilkAir flights.

 

CONTACT:

INDIA-

Email: custrelations@airvistara.com

Phone no: +91 9289228888

Registered office address: TATA SIA Airlines Ltd., Jeevan Bharti Tower-1, 10th floor, 124,

Connaught Circus, New Delhi, 110001, India.

Corporate Office Address: TATA SIA Airlines Ltd, 10th floor, One Horizon Center, Golf Course

Road, DLF Phase-V, Sector-43, Gurgaon, Haryana-122003, India.

Grievance Redressal Procedure, you may write to:  

Ms. Preeti Dadheech (Nodal Officer) – nodalofficer@airvistara.com

Ms. Pooja Paul (Appellate Authority)- appellateauthority@airvistara.com

Air Sewa: www.airsewa.gov.in

For other queries:

East India- east.salessupport@airvistara.com

West India- west.salessupport@airvistara.com

North India- north.salessupport@airvistara.com

South India- south.salessupport@airvistara.com

For media enquires:

media@airvistara.com

For job enquires:

http://www.airvistara.com/trip/careers

For queries related to Club Vistara: contactus@clubvistara.com

INTERNATIONAL:

Bangkok   

Company Name: Air People International Co.Ltd.

Office Address: 14th Floor, Charn Issara Tower II

2922/215 New Petchburi Road, Bangkapi, Huaykwang,

Bangkok 10310

Timings: Monday to Friday 08.30 AM -05.30 PM Saturday, 08:30AM – 12.00 AM Sunday – Close

E-mail address: vistara@apiairlines.com

Tel: +66 2 7181839 – 40

       +66 91 223 4748

Japan

Company Name: Air System Inc.

Office Address: Shimbashi Frontier Bldg., 7F,

Office timings: 09:30-18:30 Mon.-Fri.

3-4-5, Shimbashi, Minato-ku, Tokyo, 105-0004 Japan

Tel: 81 3 3593 6769

Fax No.: 81 3 3593 6534

E-mail address: asipaxtyo@airsystem.jp

Greece and Cyprus   

Company Name: Asian Aviation

Office Address: 501 Vouliagmenis Avenue

16341 Ilioupoli Greece

Tel: +302109942567

E-mail address: sia@asianaviation.co

UAE   

Company Name: New World Travels

Office Address: Sharaf Building, Ground floor,

Next to Sharaf Exchange, Mankhool,

Bur Dubai, United Arab Emirates

Timings: Saturday to Thursday, 08:00AM – 06:00PM

Tel: +971 4 359 5000

E-mail address: vistarauae@airvistara.com

Colombo

Company Name: North South Lines (Pvt) Ltd

Office Address: No 400 Deans Road, Colombo 10

Timings: Monday to Friday, 08:30AM – 05:00PM

Saturday, 09:00AM – 01:00PM

Tel: +94112168290

E-mail address: vistara.cmb@aviation.hayleys.com

Kathmandu

Company Name: Travel Right Pvt. Ltd.

Office Address: Hattisar-1, Kathmandu, Nepal

Office timings: 9:30 am to 5:30 pm

Tel: +977-1-4432616/617

E-mail address: info@travelright.agency

Russia

Company Name: APG Russia Ltd.

Office Address: Bolshaya Sadovaya str., 10, office  VIII (20), 123001, Moscow, Russia

Office timings: Mon-Fri, 10:00-19:00 hours

E-mail address: vistara@apg-gsa.ru

Tel:  +7 495 699-52-19

 

Australia

Company Name: The Walshe Group

Office Address: Level 5, 117 York Street, Sydney NSW 2000

Office timings: Mon-Fri 0900 -1700 Syd LT

E-mail address: au.support@airvistara.com

Toll free Number: 1300 032 802

  

Singapore

Company Name: Changi Travel International Pte Ltd

Office Address: 80 Airport Boulevard #04-07/08

Timings: 0830-1800hrs Mondays to Fridays/Closed on SAT/SUN & Public Holidays

Changi Airport Terminal 1,Singapore-819642

E-mail address: vistarasg.sales@changirecommends.com.sg

Tel: +65 6922 9600

  

France

Company Name: APG

Office Address: 66 avenue des Champs-Elysées, Paris, France 75008

E-mail address:  vistara.fr@apg-ga.com   

Tel:  +33 153 77 13 15

  

United Kingdom

Company Name: Aviareps UK Ltd.

Office Address: 7th Floor, The Mille; 1000 Great West Street, Brentford TW8 9DW, Greater

London, United Kingdom

Office timings: Monday-Friday 09:00-17:30 (closed on bank holidays)

E-mail address: LONRES.Vistara@aviareps.com

Tel: +44 (0)20 7644 6122  

Ireland

Company Name: Aviareps UK Ltd.

Office Address: 3 Upper Mount Street, Dublin 2, Republic of Ireland

Office timings: Monday-Friday 09:00-17:30 (closed on bank holidays)

E-mail address: Vistara.ie@aviareps.com

Tel: +353 (0)1 663 3932  

  

Benelux

Company Name: Aviareps BV

Office Address: Capellalaan 121 2132 JM Hoofddorp Netherlands

Office timings: Monday-Friday 09:00-17:30

E-mail address: vistara.ams@aviareps.com

Tel: +31 – (0)20-5200286  

  

Saudi Arabia

Company Name: ACE Travel Ltd.

Office Address: 1st floor, Near Gate No. 13, Heraa International Mall, Heraa Street, Al-Naim

District, Jeddah, Saudi Arabia P.O. Box 6152, Jeddah 21442

Office timings: Sunday-Thursday 08:00-17:30

E-mail address: Executive secretary: omarjr@ace-travel.com

Tel: +966 12 606 0018  

Taiwan

Company Name: Federal Transportation Co.,Ltd.

Office Address: 10F.-5, No. 168, Sec. 3, Nanjing E. Rd., Zhongshan Dist., Taipei City 104, Taiwan

Office timings: Monday to Friday, 09:00 – 12:30, 13:30 – 18:00

E-mail address: UKTWN@gofederal.com.tw

Tel: 886-2-2771-5900  

  

Kenya

Company Name: Acharya Travel Agencies Ltd

Office Address: No 43 Moi Avenue Acharya Travel House , Nairobi

Office timings: 9:30 am-5:30 pm-Mon to Fridays, 9:30am-12:30 pm-Saturdays

E-mail address: Info@acharyatravel.com

Tel: 25472 169 7730  

  

New Zealand

Company Name: Walshes World Limited

Office Address: Level 6, 52 Swanson Street, Auckland. 1010, New Zealand

Office timings: Monday to Friday, 09:00 – 12:30, 13:30 – 18:00

E-mail address: nz.support@airvistara.com

Tel: 0800 326 135  

Reach out to the Customer Relations team for any grievance redressal, please email us at: custrelations@airvistara.com.

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