
Vistara ( derived from the Sanskrit word “Vistaar” that means limitless expanse) Airline (registered as
TATA SIA Airlines Limited) was founded in the year 2013 and it is operated between TATA Sons who holds about 51 % stack in partnership and Singapore Airlines holds around 49% stack. Vistara Airline is based in
Gurgaon and its hub is located at Indira Gandhi International Airport. It had first operated on 9-Jan-2015
and fly from Delhi to Mumbai. On 6-August-2019, the airline has its first international flight to
Singapore by Boeing 737-800G aircraft that was used by Jet Airways in the past. Both the TATA Group and
Singapore Airlines tried to enter the aviation market in the year 1994 by establishing airline operations in
India as a joint venture which resulted in purchasing stakes in Air India in the year 2000. In October 2013,
they regained its approval for a tie-up after foreign investment restrictions were lifted in 2012 and thus,
on 5-November-2013, Vistara’s holding company, TATA SIA Airlines Limited was established.
The joint venture has a 5-member board that consists of the chairman, Mr. Bhaskar Bhat, MD of Titan
Company Ltd., Mr. Swee Wah Mak, Executive VP (Commercial), Singapore Airlines, and independent
directors Mr. S. Padmanabhan, Executive Chairman- Tata Business Excellence Group and Group Chief
Ethics Officer, TATA Sons. The company’s leadership team comprises of:
1)Leslie Thng, Chief Executive Officer
2)Mr. Niyat Maru, Chief Financial Officer
3)Mr. Ravinder Pal Singh, Chief Information and Innovation Officer
4)Mr. Sanjeev Kapoor, Chief Commercial Officer
5)Mr. Nam Kung Sia, Senior Vice President – Ground Services and Projects
6)Ms. Deepa Chadha, Senior Vice President – Human Resources and Corporate Affairs
7)Mr. Basil Kwauk, Senior Vice President -Flight Operations
8)Mr. Sisira Kanta Dash, Senior Vice President – Engineering
Currently, Vistara gives service to 36 destinations and over 200 flights daily. It is operated by a fleet of 33
Airbus A320,1 Boeing 787-9 Dreamliner and 7 Boeing 737-800NG Aircraft. Vistara has served to more
than 20 million customers since they started flying.
Vistara’s goal is to provide fantastic flying experience to their customers with their remarkable service
and excellence. Vistara has continuously accomplished 90 percent on-time record which is considered
the highest among all other domestic carriers. It has also received the International Air Transport
Association (IATA) which also includes more than 280 airlines around the world.
On 29-February-20, it became the first Indian airline to operate wide-body Boeing 787-9 and they are
still yet to receive five more such aircraft.
HUBS AND DESTINATIONS:
Vistara has its hub at Indira Gandhi International Airport. It serves to around 37 destinations including 4
international destinations.
The domestic destinations are Ahmedabad, Amritsar, Bagdogra, Bengaluru, Bhubaneswar, Chandigarh,
Chennai, Dehradun, Delhi, Guwahati, Dibrugarh, Goa, Hyderabad, Indore, Jammu, Jodhpur, Khajuraho,
Kochi, Kolkata, Leh, Lucknow, Mumbai, Patna, Port Blair, Pune, Raipur, Ranchi, Singapore, Srinagar,
Thiruvananthapuram, Udaipur, Varanasi.
The international destinations are Bangkok, Singapore, Colombo, Dubai, Kathmandu.
CODESHARE AGREEMENTS AND INTERLINE PARTNERS:
Vistara codeshares with the following airlines:
British Airways, Japan Airways, United Airlines, Lufthansa, Singapore Airlines, SilkAir.
The interline partners of Vistara are as follows:
Aeroflot, Air France, Air Mauritius, Alitalia, ANA, American Airlines, Arkia, Asiana Airlines, Delta,
Emirates, Ethiopian Airlines, Finnair, Fly Dubai, Garuda Indonesia, Gulf Air, Kenya Airways, KLM, Korean
Air, Kuwait Airways, Malaysia Airlines, Oman Air, Qatar Airways, Sri Lankan Airways, Swiss Air, Turkish
Airlines, Ukraine International Airlines, and Virgin Atlantic.
FLEET:
Apparently, per December 2019, Vistara fleet comprises of the following aircrafts and they are:
1)Boeing 737-800
2)Airbus A320neo
3)Airbus A320-200
4)Boeing 787-9
5)Airbus A321neo
Vistara established nine former Jet Airway Boeing 737-800NG to its fleet and have returned two
of these planes in January 2020. The remaining flights which are 7 in number will be returned
between 2022-2023 as they are on long-term lease.
SERVICES:
Cargo services are accepted as per IATA rules and standards.
1)CHARTER SERVICES:
Vistara provides with charter services which can be for any corporate groups, tour operators,
government bookings and many organizations with greater flexibility and its dedicated
service.
2)CARGO:
Vistara also deals with cargo operations across all its stations in various locations in India.
Customers if interested can book though their authorized GSA.
The various Cargo facilities that Vistara provides are as follows:
a)General Cargo Services: They provide airport-to-airport transport facilities for a wide
variety of product lines such as fabrics, spare parts, documents, etc.
b)Special Cargo Services: These services include the transportation of various perishable
products (shrimp seeds, fruits, vegetables, fruits, flowers, etc), newspapers, books, and
magazines, mobile, camera, laptops, household goods, medicines, etc.
c)Customized Air Logistics Products: Vistara also provides services such as online booking
and tracking shipments, customer care 24X7, special handling of products under “special
cargo” category.
Vistara restricts the following products such as explosives (fireworks, fuses,etc), gases (dry ice,
compressed gases, aerosol, gas cylinder, etc), flammable liquid (camphor oil, perfume, etc), flammable
solid, pyrophoric substances and substances that catch fire in contact with water (activated carbon,
rubber debris, magnesium powder, solid gum, etc), toxic and infectious items (pesticides and lithium
batteries), magnetic substances, items that are dangerous to public health (corpses and bones
incinerated, untanned hides, animal bones processed with chemicals), oxidizers and radioactive
materials (lab chemicals), biochemical products, etc.
3)GROUP BOOKING:
Vistara also provides group booking services for 10 or more passengers who are traveling for
any business conference, holiday, or any occasion with seamless experience and dedication
4)TRAVEL CERTIFICATE:
Vistara provides you with travel certificate which is a proof of your travel experience at just
INR 300.
5)INFLIGHT ENTERTAINMENT:
Vistara World provides wireless Wi-Fi inflight entertainment services through their personal
devices. It offers around 70 hours of Hollywood and Bollywood contents of different genres.
It also provides you with movies of various genres. It also provides you with a live moving
map display to track their air flight.
The inflight magazine is a all about lifestyle, travel, art, food, and many more that keeps you
engaged and entertained along with your travel experience.
6)GST PORTAL:
You can register (https://www.airvistara.com/gst/register) and download, email or modify
your Vistara GST invoices in 3 easy steps:
a)Providing your booking information
b)View/ update GST details
c)Get your GST invoice
Your GST invoices are usually emailed within 4 days to the GST email address.
CABIN:
A)BUSINESS CLASS-
Vistara has 8 business class seats which are present as two rows in 2-2 configuration in
its 158-seater Airbus A320-200 fleet. They are 20.12 inches wide with 42 inches
seat-pitch.
B)PREMIUM ECONOMY-
Premium economy was first introduced by Vistara in the domestic economy. Currently, it
offers 24 premium economy seats which are present as four rows in 3-3 configuration,
out of 158 seats in the single aisle Airbus A320-200 aircraft in its fleet. They are 18
inches wide and having a pitch of 33-36 inches.
CATERING:
The food services are catered by TajSATS Air Catering which is another joint venture between
TATA and a Singaporean Company, and its head Chef is Arun Batra who was formerly the
executive chef of the Taj Hotels group. Vistara provides you with four different meals which
includes breakfast, refreshment, lunch and dinner. The food menu is changed every 7th day
and different menus are provided for lunch and dinner.
LOUNGE:
Vistara inaugurated premium lounge services on 29-March-2016 for its business-class
passengers and Club Vistara Platinum and Gold members at Terminal 3, Indira Gandhi
International Airport on departure at Delhi. It is spread across 250 square meters on the
air-side and have a capacity of 75 people at a time.
FREQUENT-FLYER PROGRAM:
Club Vistara is the membership program service by Vistara that helps its passengers who are
frequent fliers who are awarded points based on money spent on tickets. Vistara established
a partnership agreement with Singapore Airlines on 29-Jan-2015 which would allow Club
Vistara members to earn and redeem miles with KrisFlyer program on Singapore Airlines and
SilkAir flights.
CONTACT:
INDIA-
Email: custrelations@airvistara.com
Phone no: +91 9289228888
Registered office address: TATA SIA Airlines Ltd., Jeevan Bharti Tower-1, 10th floor, 124,
Connaught Circus, New Delhi, 110001, India.
Corporate Office Address: TATA SIA Airlines Ltd, 10th floor, One Horizon Center, Golf Course
Road, DLF Phase-V, Sector-43, Gurgaon, Haryana-122003, India.
Grievance Redressal Procedure, you may write to:
Ms. Preeti Dadheech (Nodal Officer) – nodalofficer@airvistara.com
Ms. Pooja Paul (Appellate Authority)- appellateauthority@airvistara.com
Air Sewa: www.airsewa.gov.in
For other queries:
East India- east.salessupport@airvistara.com
West India- west.salessupport@airvistara.com
North India- north.salessupport@airvistara.com
South India- south.salessupport@airvistara.com
For media enquires:
media@airvistara.com
For job enquires:
http://www.airvistara.com/trip/careers
For queries related to Club Vistara: contactus@clubvistara.com
INTERNATIONAL:
Bangkok
Company Name: Air People International Co.Ltd.
Office Address: 14th Floor, Charn Issara Tower II
2922/215 New Petchburi Road, Bangkapi, Huaykwang,
Bangkok 10310
Timings: Monday to Friday 08.30 AM -05.30 PM Saturday, 08:30AM – 12.00 AM Sunday – Close
E-mail address: vistara@apiairlines.com
Tel: +66 2 7181839 – 40
+66 91 223 4748
Japan
Company Name: Air System Inc.
Office Address: Shimbashi Frontier Bldg., 7F,
Office timings: 09:30-18:30 Mon.-Fri.
3-4-5, Shimbashi, Minato-ku, Tokyo, 105-0004 Japan
Tel: 81 3 3593 6769
Fax No.: 81 3 3593 6534
E-mail address: asipaxtyo@airsystem.jp
Greece and Cyprus
Company Name: Asian Aviation
Office Address: 501 Vouliagmenis Avenue
16341 Ilioupoli Greece
Tel: +302109942567
E-mail address: sia@asianaviation.co
UAE
Company Name: New World Travels
Office Address: Sharaf Building, Ground floor,
Next to Sharaf Exchange, Mankhool,
Bur Dubai, United Arab Emirates
Timings: Saturday to Thursday, 08:00AM – 06:00PM
Tel: +971 4 359 5000
E-mail address: vistarauae@airvistara.com
Colombo
Company Name: North South Lines (Pvt) Ltd
Office Address: No 400 Deans Road, Colombo 10
Timings: Monday to Friday, 08:30AM – 05:00PM
Saturday, 09:00AM – 01:00PM
Tel: +94112168290
E-mail address: vistara.cmb@aviation.hayleys.com
Kathmandu
Company Name: Travel Right Pvt. Ltd.
Office Address: Hattisar-1, Kathmandu, Nepal
Office timings: 9:30 am to 5:30 pm
Tel: +977-1-4432616/617
E-mail address: info@travelright.agency
Russia
Company Name: APG Russia Ltd.
Office Address: Bolshaya Sadovaya str., 10, office VIII (20), 123001, Moscow, Russia
Office timings: Mon-Fri, 10:00-19:00 hours
E-mail address: vistara@apg-gsa.ru
Tel: +7 495 699-52-19
Australia
Company Name: The Walshe Group
Office Address: Level 5, 117 York Street, Sydney NSW 2000
Office timings: Mon-Fri 0900 -1700 Syd LT
E-mail address: au.support@airvistara.com
Toll free Number: 1300 032 802
Singapore
Company Name: Changi Travel International Pte Ltd
Office Address: 80 Airport Boulevard #04-07/08
Timings: 0830-1800hrs Mondays to Fridays/Closed on SAT/SUN & Public Holidays
Changi Airport Terminal 1,Singapore-819642
E-mail address: vistarasg.sales@changirecommends.com.sg
Tel: +65 6922 9600
France
Company Name: APG
Office Address: 66 avenue des Champs-Elysées, Paris, France 75008
E-mail address: vistara.fr@apg-ga.com
Tel: +33 153 77 13 15
United Kingdom
Company Name: Aviareps UK Ltd.
Office Address: 7th Floor, The Mille; 1000 Great West Street, Brentford TW8 9DW, Greater
London, United Kingdom
Office timings: Monday-Friday 09:00-17:30 (closed on bank holidays)
E-mail address: LONRES.Vistara@aviareps.com
Tel: +44 (0)20 7644 6122
Ireland
Company Name: Aviareps UK Ltd.
Office Address: 3 Upper Mount Street, Dublin 2, Republic of Ireland
Office timings: Monday-Friday 09:00-17:30 (closed on bank holidays)
E-mail address: Vistara.ie@aviareps.com
Tel: +353 (0)1 663 3932
Benelux
Company Name: Aviareps BV
Office Address: Capellalaan 121 2132 JM Hoofddorp Netherlands
Office timings: Monday-Friday 09:00-17:30
E-mail address: vistara.ams@aviareps.com
Tel: +31 – (0)20-5200286
Saudi Arabia
Company Name: ACE Travel Ltd.
Office Address: 1st floor, Near Gate No. 13, Heraa International Mall, Heraa Street, Al-Naim
District, Jeddah, Saudi Arabia P.O. Box 6152, Jeddah 21442
Office timings: Sunday-Thursday 08:00-17:30
E-mail address: Executive secretary: omarjr@ace-travel.com
Tel: +966 12 606 0018
Taiwan
Company Name: Federal Transportation Co.,Ltd.
Office Address: 10F.-5, No. 168, Sec. 3, Nanjing E. Rd., Zhongshan Dist., Taipei City 104, Taiwan
Office timings: Monday to Friday, 09:00 – 12:30, 13:30 – 18:00
E-mail address: UKTWN@gofederal.com.tw
Tel: 886-2-2771-5900
Kenya
Company Name: Acharya Travel Agencies Ltd
Office Address: No 43 Moi Avenue Acharya Travel House , Nairobi
Office timings: 9:30 am-5:30 pm-Mon to Fridays, 9:30am-12:30 pm-Saturdays
E-mail address: Info@acharyatravel.com
Tel: 25472 169 7730
New Zealand
Company Name: Walshes World Limited
Office Address: Level 6, 52 Swanson Street, Auckland. 1010, New Zealand
Office timings: Monday to Friday, 09:00 – 12:30, 13:30 – 18:00
E-mail address: nz.support@airvistara.com
Tel: 0800 326 135
Reach out to the Customer Relations team for any grievance redressal, please email us at: custrelations@airvistara.com.
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