Aeromexico


Aeromexico
Airline Code : AM
Aeromexico

Aeromexico

Aeromexico is a Mexican airline that provides scheduled services to more than 90 destinations, including Mexico; North-, South-, Central-America; Europe; Asia; and the Caribbean. Mexico city is Aeromexico’s main hub and base, with the headquarter being in the financial district of Paseo de la Reforma. Aeromexico is 1 of the 4 founding members of the SkyTeam Airline Alliance, with Air France, Delta Airlines, and Korean Air being the other three.

HISTORY OVERVIEW

Antonio Diaz Lombardo established Aeromexico on September 15, 1934, as Aeronaves de Mexico. Stinson SR Reliant 5A was Aeromexico’s first aircraft. The maiden flight on the Mexico City was piloted by Julio Zinser on September 14, 1934. Since then, almost a century later Aeromexico has flown innumerable people on innumerable flights. However, like any other business, Aeromexico has also suffered heavy financial loss during the first half of 2020 due to the Covid-19 pandemic.

HUBS AND DESTINATIONS

If you’re planning to travel via Aeromexico, your destination can be Tokyo, Shanghai, Panama City, Santo Domingo, Vancouver, Toronto, Boston, Austin, Amsterdam, LA, and New York, etc. So, plan away. The world is pretty much accessible via Aeromexico! Your flight charges may start from as little as £89 (Mexico to Miami City).

FLEET

As of June 2020, Aeromexico has 68 in-service flights and 58 more are booked in. Their aircraft also include Boeing 737-700, etc.

IN-FLIGHT SERVICES AND AMENITIES

Aeromexico provides you a litany of food and beverage choices not only on your personal preferences but also based on your destination. For domestic travel, you have the choice of single-serving beverages and snacks. If you’re traveling to Europe, Brazil, Chile, and Argentina, you can order beverages, bar services, hot meals, snacks, etc. In long-haul flights and international travels, you can order meals designed specifically for your needs! when you’re up in the air, you can stay connected to your loved ones with Aeromexico.

Aeromexico is the first airline that has the fastest onboard internet service, 2Ku, which is powered by GoGo Inc. Aeromexico provides you free messaging with iMessage, Facebook, Messenger, and WhatsApp. Apart from that you can enjoy regular movies, audios, songs, etc., for your leisure. Aeromexico also provides you onboard, bilingual magazine to stay updated.

AM PLUS

As Aeromexico is a member of SkyTeam, you can enjoy AM Plus with SkyPriority® benefits. This includes more legroom, overhead luggage cabin, priority boarding and deplaning, baby-stroller services, etc., among many other privileges. If you’re a luxurious flier who loves a pampered, relaxed trip, you can upgrade your tickets to Clase Premier to enjoy most spaced, most relaxed, well-catered trip.

UNACCOMPANIED MINOR SERVICE

If your child, who is older than 5 and younger than 13 years 11 months, is traveling alone via Aeromexico, then the Unaccompanied Minor Service will provide support from check-in to throughout the flight for the minor’s safety and well-being. For domestic routes, the service fee is 464 MXN for each individual minor. International flights will charge a fee of 116 USD for each minor that includes connecting flights within Mexico. The individual who drops the minor at the airport must have a valid official ID (passport or a voting ID would suffice) with them at the time of making the check-in for the minor. The same requirement applies to the person who would be accepting the minor at the destination airport as well.

FLYING WHILE PREGNANT

If you’re an expectant mother traveling via Aeromexico, you need to produce a medical certificate/permission-to-travel document dated 5 days (maximum) prior to the date of flying, if you’re in your third trimester (30-37 weeks into your pregnancy) or if your pregnancy is considered high risk. Beyond the 38th week, Aeromexico asks you to not fly with them for your own safety. You must also sign a letter that frees Aeromexico any liability in regards to your pregnancy.

INFANT POLICY

If you’re a new parent, you’re, of course, worried about your child’s safety and well-being like no other. So, it is always better to know the rules and policies beforehand. In Aeromexico, you (or your partner) must always accompany your infant/baby. If your child is below 2 years old, they shall not occupy an added seat and travel in your lap. The ticket for the infant will be issued to the final destination, and it will also include connections. An additional 15 USD may be charged to your wallet as an infant ticketing. If you’re flying with more than one infant, the child rates go as (taxes included):

· Mexico -- $174 MXN

· The U.S. -- $35 USD

· Europe, Asia, and South America – 10% You can carry a luggage of the size 44 lbs. or 20 kg and 45 inches or 1.14 m for your baby.

PET POLICY

For your and everyone’s safety, you need to produce a certificate of good health for your pet (veterinary certificate and statement that it is free of human-communicable diseases). You also must carry your pet in an approved pet carrier or cargo crate. If your flight is shorter than 5 hours, you can carry your dog in a plastic crate with metal doors with you in the cabin. Yay! If your pet is flying unaccompanied in a manifest cargo, you need to contact the Aeromexico cargo department to confirm that your pet transport does not require an agent’s assistance. An acclamation certificate may be required to travel your pet in cargo, in the periods of intense cold weather.

 

 

BAGGAGE POLICY

For basic fare, you can only have carry-ons with you that include wallet, backpack, portfolio, handbag, camera, etc. In the Main Cabin, as well as Clase Premier, you can have 2 carry-ons of the sizes with 22 lbs/10 kg (each) maximum with dimensions of (21.5 x 15.7 x 10) inches, which is (55 x 40 x 25) cm. For checked-in luggages, in the Main Cabin you can carry 1 luggage of 55 lbs. /25 kg, and 2 luggages of 66 lbs. /32 kg for the Clase Premier, with linear dimensions of158 cm. If you have limited/restricted mobility, then you can carry your wheel chairs, crutches, and any orthopedic devices required for your traveling in Aeromexico.

CANCELLATION AND REFUND POLICY

Aeromexico understands that sometimes plans don’t go in our way. So, if you book a flight 7 days or more before the flight and had to cancel it within 24 hours of your booking, your complete cost will be refunded back to you. However, if you had to cancel your flight a couple of hours before the flight, you will be bound to pay a penalty that entirely depends on fare rule of Aeromexico Airlines. Your cancel and refund procedure can be carried out on the Aeromexico official website, Aeromexico.com, without any hustle. Refund of your ticket will not be considered once it passes the expiry period. Otherwise, you should receive your refund within 7-10 working days. If the flight is cancelled due to any unavoidable issues on Aeromexico’s part, it provides you compensation to book the next flight on Aeromexico airlines. For clarity on any of the above-mentioned information, kindly visit the Aeromexico’s official website or contact them at the contact address provided below.

CONTACT DETAILS

Head office: 3663 N. Sam Houston Parkway E. Ste. 500, Houston, Texas, (77032) USA

Phone number: 1-800-237-6639

Email address: customerrelations@aeromexico.com